General information
How do I contact SD Elements support?
You can contact support in the following ways:
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In the application under Support, select Contact us to send an email to sdesupport@securitycompass.com. This creates a ticket in our ticketing tool, Service Cloud.
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Manually send an email to sdesupport@securitycompass.com.
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Log a case in Service Cloud through the web form at https://support.securitycompass.com.
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Contact your Customer Success representative who can create a ticket on your behalf in Service Cloud.
How long do user sessions last?
User sessions in SD Elements will terminate when the user closes the browser or after a period of inactivity in the SD Elements application. The default inactivity period is two hours. This value is configurable.
| If your browser continues to run background tasks after it has been closed (such as via a browser extension), the session cookie may not be terminated upon closing the browser. You must manually log out of SD Elements if you wish to terminate your session. |
See:
Supported browsers
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Internet Explorer 11 (latest release).
| Internet Explorer 11 will reach end of life as of June 15th, 2022. SD Elements will no longer support IE 11 after this EOL date. |
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Edge (latest release).
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Chrome (latest release).
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Firefox (latest release).