The Issue Tracker server can be in a cloud-based or on-site deployment. SD Elements should have network connectivity to the Issue Tracker server, such as having the same internal network, or being Software As A Service (SAAS) deployments. If this is not possible, then at least one other system must have connectivity to both SD Elements and the Issue Tracker server.

This determines which integration method must be used. If the SD Elements server can communicate directly with the Issue Tracker server, then you can use the normal integration process inside of the SD Elements application. If the SD Elements and Issue Tracker servers cannot communicate directly, use the Remote Integration Agent.

The Issue Tracker products supported by SD Elements are listed below: