Problems

A problem is a weakness or business-related breakdown that can affect projects under certain conditions. The application tracks an official set of problems and their conditions. However, additional problems can be managed as well.

Note
 The official problems are read-only.

Problem details

  • Title: The title of the problem.

  • Risk rating: The risk score of the problem, which is analogous to the priority of a task.

  • Text: A text description of the problem. A brief description of the impact of a problem not being addressed or mitigated.

    Note
    		 This field uses Markdown for rich text formatting.

  • Common Weakness Enumeration Identifier: An optional list of Common Weakness Enumeration (CWE) identifiers that track common software weaknesses.

  • Rules: The section titled Applicable to a Project when the following rules are met shows the rules for the problem. A problem always appears in a project if there are no rules.

Create a custom problem

To edit a custom problem follow the steps below.

Prerequisites:

  • The user has the permission Global Roles→Customization→Customize content.

Steps:

  1. Open the Library→Problems page.

  2. Click Add Problem on the top right.

  3. Fill in the required fields.

    image

  4. Click Add Problem.

The problem is added to the system: custom or orginal tasks can be associated with the new problem.

Delete a custom problem

Delete a custom problem by first moving all assigned tasks to an existing problem. To delete a custom problem follow the steps below.

Prerequisites:

  • The user has the permission Global Roles→Customization→Customize content.

Steps:

  1. Open the Library→Problems page.

  2. Search for the problem and select it.

  3. Click Delete Problem.

  4. Select an existing problem to move any affected tasks.

    image

  5. Click Delete Problem.

The problem is removed from the system. All affected tasks are assigned to the selected problem.

View a problem in read-only mode

Examine a read-only version of a library problem by following the steps below.

Prerequisites:

  • The user has the permission Global Roles→User Management→Modify own user settings.

  • The user does not have the permission Global Roles→Customization→Customize content.

Steps:

  1. Open the Library→Problems page.

  2. Click on the magnifying glass [search] icon on the left side of the page.

  3. Search for specific problems by name, or filter by CWE. You can also search by type:

    • Custom & Original All problems.

    • Custom All custom problems.

    • Original All original problems.

Problems matching the filter are displayed in the list view. A problem you select is presented in full detail, but you cannot modify it in this view.

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