Additional support costs are captured in the OSD pricing.

Backup and monitoring for security and availability is the responsibility of the client’s IT.

Updates are generally available within a few days after the update for SaaS.

Updates need to be applied by the client’s admin (which is as simple as running a single command on the appliance).

Due to lack of access, resolving technical issues takes longer compared to SaaS and is usually done over WebEx.

All customizations available to OSD can be done in SaaS dedicated instances.

Provides complete segregation.

Each instance has a dedicated server stack: web, application, and database server.

The running environments are completely isolated/segregated.

Data is backed up hourly and the whole system is backed up daily and stored securely offsite.

Data and service restoration can be done in a very short time in case of issues.

Firewall and IDS protected and all security activities are monitored by our trained staff according to industry best practices.

Monitoring available for application errors.

SSO available through SAML Federated authentication. LDAP is normally not possible since corporate LDAP servers are typically not available from the outside network.

Theming and other customization available.

All considerations of SaaS Dedicated Instances are applicable here except for data segregation.

Data is segregated at the application level. Each organization will have its own completely isolated space/sandbox.

Theming and SSO are NOT available.

Localization, such as changing the titles, Business Unit, Application, and Project to custom strings, are not available.

Custom Pluggable Reports are not supported.

Unless otherwise specified, other basic features such as APIs are available similar to other options.